Team Effectiveness: Turning Contention Into Innovation
New corporate strategies. Reorganization, cost containment, and changes to go-to-market strategy. The people in your organization face conflict-producing organizational changes like these every day.
Faced with these tough issues, managers and individual contributors, reinforced by their organizational culture, often respond poorly:
- Some "get along by going along," putting too much emphasis on cooperating with others rather than standing up for their ideas.
- Others quickly spiral into excess conviction when differences arise, resulting in unproductive, emotional fighting on the team.
In either case, the results are the same: teams function poorly, quality drops, innovation disappears, and profits suffer.
The challenge is clear: to provide individuals and teams with new, more constructive approaches to handling the toughest issues they face every day...so they can foster creative, innovative, profitable business solutions for your company.
Two Solutions That Get Results
That's what BayGroup International's team collaboration solutions are all about:
- Making the Customer Team WorkTM: a powerful program to provide your customer facing team--led by your sales professionals--with the skills and tools they need to resolve tough, contentious issues creatively, and increase customer satisfaction.
- Constructive ContentionTM: an engaging, high-impact program for cross-functional leadership and project teams that helps them collaborate more effectively, innovate more frequently, and achieve their goals more consistently.
When you implement Making the Customer Team WorkTM or Constructive ContentionTM, your organization benefits from:
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More team innovation and creativity |
Team members collaborate more effectively, maintain higher levels of mutual esteem, share (rather than protect) information, and work together to generate better business solutions. |
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Higher levels on internal and external customer satisfaction |
Your staff welcomes--and leverages--diversity of ideas and personal style on their teams. The result: better approaches to exceeding customer expectations and resolving challenging service problems. |
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More team focus on the higher business purpose |
Teams understand their role in implementing your organization's mission and strategy, and the specific steps they can take to execute them. The result: higher morale, and stronger team spirit. |
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Lower costs, higher profitability |
Team members identify new and creative ways to achieve goals and meet schedules more consistently. The result: fewer cost overruns, and higher margins. |
Want to Improve Collaboration and Innovation on Your Teams?
When your teams collaborate more effectively, the results can be dramatic: more innovation, increased organizational performance, and higher levels of customer service, quality, and profitability.
Making the Customer Team WorkTM and Constructive ContentionTM equip your people with powerful concepts, skills, and tools that build your bottom line. Each is built around a powerful, experiential learning approach, and each provides opportunities for participants to apply their new knowledge to actual on-the-job situations.
