The Challenge:

New corporate strategies. Reorganization, cost containment, and changes to go-to-market strategy. The people in your organization face conflict-producing organizational changes like these every day.

In today's turbulent business environment, contentious issues inevitably arise. Faced with these tough issues, many managers and individual contributors�supported by the cultures of their organizations�put too much emphasis on cooperating with others at the expense of standing up for their ideas. Others�also reinforced by their corporate environments�too quickly spiral into an excess of conviction when differences arise, resulting in unproductive, emotional fighting.

In either case, the outcomes are the same: teams function poorly, quality drops, innovation disappears, and profits suffer. The challenge is clear: to provide individuals and teams with new, more constructive approaches to handling the toughest issues they face every day…so they can foster creative, innovative, profitable business solutions for your company.

When your people demonstrate effective behaviors, the results can be dramatic: increased innovation, team effectiveness, customer service, quality, and profitability.
 

Solutions:  Making the Customer Team Work™ and Constructive Contention™

Each solution equips your people with a highly effective and powerful set of concepts, skills, and tools they can use to harness the power of constructive contention to build innovation and customer satisfaction.  Each is built around a powerful, experiential learning approach that:

• builds "gut level" comprehension of key skills by immersing participants in engaging, powerful negotiation simulations;
  
  
• uses a "full-spectrum" approach which builds and reinforces competitive, collaborative, and creative skills;
  
  
• provides an opportunity for participants to develop plans for applying their new skills to improve actual team interactions, and online reinforcement of those skills;  and
  
  
• is based on leading-edge university negotiation research, refined through years of program implementation experience at major corporations worldwide.
  

To Learn More About...

Improving customer team performance:  read "Team Selling Is Today's Reality," an article on four key performance principles that can improve the productivity of your customer team.

Helping your team turn contention into innovation:  read "Contention on Teams," an article on how to work through tension and create a more effective team environment.